Shipping policy
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Thank you for shopping with Rosymarlow. We strive to provide a seamless and dependable shipping experience for all customers. Please review the following shipping information before placing an order.
Orders are typically prepared and processed within 1–3 business days after payment has been successfully received.
Please note:
Shipping schedules may vary depending on the destination, weather conditions, customs clearance procedures, carrier operations, and other unforeseen circumstances.
Although we make every effort to dispatch orders promptly, we are unable to guarantee exact delivery dates.
Once your order has been shipped, you will receive a confirmation email containing tracking details.
Please allow up to 48 hours for tracking information to become available.
Customers are responsible for providing accurate shipping information when placing an order.
If you discover an error in your shipping address, please contact us as soon as possible at:
Rosymarlow is not responsible for delays, returned shipments, or lost packages resulting from incomplete or incorrect address information provided at checkout.
In the event of an unexpected delay or if your package appears to be lost in transit, please reach out to our support team.
We will gladly assist in communicating with the shipping carrier and investigating the shipment whenever possible.
If your package arrives damaged, please notify us within 7 days of receiving your order.
To help us resolve the issue quickly, please provide:
After review, we will determine the appropriate solution.
International orders may be subject to customs duties, taxes, or import fees imposed by local authorities.
These charges are not included in your order total and are the responsibility of the customer.
Please note that the address listed below is for business correspondence only and is not our return facility.
Do not send returns to this address. Customers must first contact our support team to receive return authorization and the correct return instructions.
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