Refund policy

At Rosymarlow, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund guidelines below.

Return Window

Eligible items may be returned within 30 days after delivery.

To qualify for a return, merchandise must:

  • Be unused and unworn
  • Remain in its original condition
  • Include all original tags
  • Be free from stains, odors, makeup marks, pet hair, or other signs of wear

Returns that do not meet these requirements may not be accepted.

Items Not Eligible for Return

The following items are non-returnable:

  • Final Sale items
  • Gift cards
  • Customized or personalized products
  • Bodysuits
  • Swimwear without the original hygiene liner
  • Earrings and certain accessories for hygiene reasons
  • Items damaged through misuse, improper handling, or normal wear and tear

How To Start A Return

To request a return, please contact us at:

📧 vip@rosymarlow.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Once your request has been reviewed and approved, we will provide detailed return instructions and the appropriate return address.

Returns sent without authorization may not be processed.

Return Address Notice

Please do not send returns to the address listed on our website.

The business address provided on our website is used for correspondence purposes only and is not a return facility.

Customers must contact our support team to receive the correct return address before shipping any items back.

Unauthorized returns may be refused or delayed.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • Original shipping fees are non-refundable.
  • We strongly recommend using a trackable shipping service, as we are not responsible for packages lost during return transit.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the item received
  • Photos of the packaging

After reviewing the issue, we will determine the most appropriate resolution, which may include a replacement, store credit, or refund.

Refund Processing

After we receive and inspect your return, you will be notified regarding the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing, cancellation requests may no longer be possible.

To request a cancellation, please contact:

📧 vip@rosymarlow.com

Exchanges

At this time, we do not offer direct exchanges.

If you would like another size, color, or style, please return the eligible item and place a new order.

Chargeback Policy

If you encounter any issues with your order, we kindly ask that you contact our customer service team before initiating a chargeback.

We are committed to resolving concerns quickly and fairly.

Contact Information

Rosymarlow

📧 Email: vip@rosymarlow.com

📍 Business Address:

3806 Alisa Ann Dr
Corpus Christi, TX 78418
United States

Business Address Only – Not a Return Address

If you have any questions regarding returns, refunds, or cancellations, please contact us at vip@rosymarlow.com. We're always happy to help. 💖